Dansk privatlivspolitik
Privatlivspolitik
Hos Contentbeak prioriterer vi datasikkerhed og fortrolighed højt. I denne privatlivspolitik kan du læse, hvordan vi håndterer de oplysninger, vi kommer i besiddelse af, når du samarbejder med os, besøger vores hjemmeside og/eller i øvrigt anvender de forskellige services og funktioner, som vi tilbyder. Vi værdsætter gennemsigtighed og ærlighed. Derfor vil vi gerne forklare dig, hvilke data vi håndterer og hvordan vi bruger disse data. Hvis du stadig har spørgsmål efter at have læst dette dokument, er du velkommen til at kontakte os.
Databeskyttelse
Vi sørger for at beskytte de oplysninger, der overlades til os. Vores nuværende teknologier og procedurer er fokuseret på at beskytte oplysninger mod uønsket adgang, og de er selvfølgelig i overensstemmelse med Persondataforordningen (GDPR). Hvis en anden end Contentbeak er involveret i behandlingen er informationer, kræver vi, at de overholder de samme aftaler og regler. Evt. underdatabehandlere er omfattet af databehandleraftale. Vi er ISAE3000 certificeret af ekstern revisionsvirksomhed.
Hvordan bruger vi dine oplysninger?
Vi behandler og bruger dine informationer til at forbedre vores løsninger, opretholde eksisterende relationer og udvide vores kundebase. Forskellige data bruges til forskellige formål. Dette omfatter oplysninger fra dig, samt data, vi indsamler for at forbedre vores services til dig. I denne erklæring forklarer vi, hvordan vi bruger oplysninger til hvert formål.
Website og nyhedsbreve
For at levere det bedste indhold og sikre en brugervenlig oplevelse, anvender vi hjælpeværktøjer til at analysere data på vores website og i vores nyhedsbreve. I den forbindelse bruger vi cookies, Google Analytics og Hubspot.
Kontaktoplysninger og indkøb
Vi vil holde fast i de aftaler, vi har med dig. Derfor er det vigtig for os at vide, hvordan vi kan nå vores kontaktperson i din organisation. Vi ønsker ikke at bede dig om de samme oplysninger flere gange, så vi tager notater af de samtaler, vi har med dig. Vi dokumenterer også dine præferencer med hensyn til, hvilke informationer du ønsker at modtage fra os.
Vi dokumenterer også hvilken service, du har købt hos os, og i hvilken sammenhæng du bruger dem. På den måde kan vi få en idé om vores kunders mål. Vi holder også styr på, hvilke andre services du har vist interesse for. Vi bruger disse oplysninger til at holde vores services i overensstemmelse med markedet og give dig relevant information om vores services.
Detaljer vi støder på under vores arbejde for dig
Mens vi arbejder for dig, som konsulent- eller supportservice, kan vores kollegaer komme i besiddelse af oplysninger om dig og din organisation, f.eks. de data, du lægger ind i Contentbeak. Vi bruger kun disse oplysninger til de formål, der er aftalt med dig. Og vi behandler dine data med yderst omhu. Vores kollegaer er trænet i at håndtere fortrolige oplysninger på passende vis.
Kundetilfredshed
Vi er meget interesserede i at høre, hvad du synes om vores services. Derfor bruger vi forskellige metoder til at indsamle feedback. Det omfatter kundeundersøgelser, interviews, evalueringer og direkte feedback via opkald. Vi anvender de oplysninger, vi samler, for at finde ud af, hvordan vi kan forbedre vores services.
SaaS og produktforbedring
Hvis du har Contentbeak SaaS, behandler vi de data, du lægger ind i Contentbeak. Du kan være sikker på, at vi gør alt for at sikre, at vores services er brugervenlige og pålidelige.
Vi holder styr på en række informationer om brugen af vores services. Eksempler inkluderer den hastighed, som applikationen reagerer på, hvordan vores kunder bruger specifikke funktionaliteter, og om der opstår fejl. Vi bruger disse informationer til at sikre, at Contentbeak fungerer godt og identificere potentielle forbedringer af vores services. Informationerne bruges ikke til andre formål, og data kan ikke spores tilbage til enkeltpersoner.
Hvad vi ikke gør
Vi bryder ikke din tillid. Vi vil ikke videregive dine oplysninger til andre parter og vil kun bruge dine oplysninger i henhold til vores aftaler med dig.
Adgang til, korrigere og slette dine oplysninger
Du kan få adgang til mange af de oplysninger, vi indsamler om dig via vores serviceportal. Dette omfatter blandt andet kontaktpersoner, der er kendt for os, behandlingen og kommunikationen af supportsager og forskellige detaljer vedrørende de services, du har købt.
Har du fundet ukorrekte oplysninger, vil du have adgang til flere oplysninger, eller vil du gerne have nogle af dine oplysninger fjernet? Du kan selv justere oplysningerne eller sende en forespørgsel via vores serviceportal.
Er du ikke en kunde? Så har du ikke adgang til vores serviceportal. Du kan sende dine forespørgsler til vores supportafdeling per post eller via e-mail eller telefon.
Oplysninger der er blevet forældede, slettes fra vores systemer i overensstemmelse med GDPR’s retningslinjer.
For at behandle specifikke forespørgsler, har vi brug for en autoriseret person i din organisation til at give tilladelse. Eksempler på forespørgsler, der kræver officiel tilladelse, omfatter forespørgsler om at ændre services eller registrerede data, samt adgang til nogle informationer. Vi vil altid tjekke forespørgslerne igennem med en fra din organisation, der har tilladelse til at godkende dem. Hvis du vil kontrollere, hvem der er autoriseret i din organisation, kan du finde disse oplysninger på vores Extranet.
Contentbeak forbeholder sig retten til at ændre denne privatlivspolitik uden at skulle advisere om ændring.
English Privacy Policy
What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, credit card information or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, place an order, subscribe to a newsletter, fill out a form or enter information on our site.
How do we use your information?
We may use such information in the following ways:
To personalize user's experience and to allow us to deliver the type of content and product offerings in which you are most interested.
To improve our website in order to better serve you.
To allow us to better service you in responding to your customer service requests.
To administer a contest, promotion, survey or other site feature.
To quickly process your transactions.
To send periodic emails regarding your order or other products and services.
How do we protect visitor information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use 'cookies'?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to:
Help remember and process the items in the shopping cart.
Understand and save user's preferences for future visits.
Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.
If you disable cookies off, some features will be disabled It will turn off some of the features that make your site experience more efficient and some of our services will not function properly.
How can you opt out, remove or modify information you have provided to us?
You can request to have your information removed by clicking on the Contact Us/Live Chat button on this or the home page.
Please note that we may maintain information about an individual sales transaction in order to complete that transaction and for record keeping purposes.
Third Party Disclosures
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party Links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Transfer Of Your Personal Information
Your information, including personal information, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal information will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
Disclosure Of Your Personal Information
If we are involved in a merger, acquisition or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.
Under certain circumstances, we may be required to disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Retention of Your Personal Information
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
Information Regarding Your Data Protection Rights Under General Data Protection Regulation (GDPR)
For the purpose of this Privacy Policy, we are a Data Controller of your personal information.
If you are from the European Economic Area (EEA), our legal basis for collecting and using your personal information, as described in this Privacy Policy, depends on the information we collect and the specific context in which we collect it. We may process your personal information because:
We need to perform a contract with you, such as when you create a Policy with us
You have given us permission to do so
The processing is in our legitimate interests and it's not overridden by your rights
For payment processing purposes
To comply with the law
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. In certain circumstances, you have the following data protection rights:
The right to access, update or to delete the personal information we have on you
The right of rectification
The right to object
The right of restriction
The right to data portability
The right to withdraw consent
Please note that we may ask you to verify your identity before responding to such requests.
You have the right to complain to a Data Protection Authority about our collection and use of your personal information. For more information, please contact your local data protection authority in the European Economic Area (EEA).
Service Providers
We employ third party companies and individuals to facilitate our Website ("Service Providers"), to provide our Website on our behalf, to perform Website-related services or to assist us in analyzing how our Website is used. These third-parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/
Payments processors
We provide paid products and/or services on our Website. In that case, we use third-party services for payment processing (e.g. payment processors).
We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council.
Contacting Us
If there are any questions regarding this privacy policy you may contact us.New Paragraph
